Privacy policy.

Brand Haus & Co. is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you engage our creative agency services or interact with our business.

Effective Date: April 7, 2026

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

  • Contact information (name, email, phone number, mailing address)

  • Business information (company name, title, industry)

  • Payment information (billing address, payment method details)

  • Project details and creative briefs

  • Communications with our team

1.2 Information Collected Automatically

When you interact with our website or digital services, we may automatically collect:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages viewed, time spent, referring site)

  • Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms, payment processors, or business partners, when you engage with our services through those platforms.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services

  • Process payments and fulfill contractual obligations

  • Communicate with you about projects, services, and updates

  • Respond to inquiries and provide customer support

  • Send marketing communications (with your consent)

  • Analyze and improve our business operations

  • Comply with legal obligations and protect our rights

  • Prevent fraud and ensure security

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and marketing automation. These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Partners

Trusted partners who collaborate with us on client projects, subject to confidentiality obligations.

3.3 Legal Requirements

When required by law, legal process, or government request, or to protect our rights, property, or safety.

3.4 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and communications are typically retained for the duration of the client relationship and for a reasonable period thereafter.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to legal obligations

  • Opt-Out: Unsubscribe from marketing communications at any time

  • Data Portability: Request transfer of your information to another service provider

  • Object: Object to certain processing of your personal information

To exercise these rights, please contact us using the information provided in Section 12.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted content. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality.

8. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate steps to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: info@trybrandhaus.com